ES 1.1x Upgrade Support Specialist

BD; Minnesota; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Dental

Health

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians.

The role requires understanding of Medstation systems from server to station, collaboration with ES 1.1x upgrade teams, and adherence to regulatory requirements. Remote/hybrid setup with on-site collaboration is noted.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).
• Flexible in working hours to meet needs of remediation team/schedule.
• Remote position working from home office.

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Provide CSC support to internal peers related to upgrade and implementation of ES 1.1x.
• Resolve complex, time-sensitive issues including customer escalations, site downtime, and remote troubleshooting.

Skills

SQL queries

SQL data analysis

Windows OS

Networking concepts

VS/VMware knowledge

Education

Bachelor’s degree in Computer Science/Electronic Technologies

3+ years equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians.

The role requires understanding of Medstation systems from server to station, collaboration with ES 1.1x upgrade teams, and adherence to regulatory requirements. Remote/hybrid setup with on-site collaboration is noted.