Senior Technical Support Specialist - ES 1.1x Hybrid Expert

BD; Nebraska; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, remote troubleshooting, and dispatching to field technicians. The role requires understanding of Medstation systems from server to station and integration with other BD products.

The position supports internal peers on ES 1.1x upgrade and remediation efforts, working with cross-functional teams to ensure regulatory adherence and continuous knowledge

Qualifications

• Bachelor’s degree in Computer Science or Electronics or 3+ years of equivalent experience.
• Experience with SQL: writing queries (Select/Join) and analyzing data.
• Familiarity with ES 1.1x remediation context is a plus.

Responsibilities

• Assist in resolving complex, time-sensitive, high-risk issues including customer escalations and site downtime.
• Coordinate with ES 1.1x upgrade team for timely communication.
• Maintain knowledge of ES 1.1x to troubleshoot and support.

Skills

SQL

Windows OS

Remote troubleshooting

Customer support

Network basics

Education

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

VMware

IIS

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, remote troubleshooting, and dispatching to field technicians. The role requires understanding of Medstation systems from server to station and integration with other BD products.

The position supports internal peers on ES 1.1x upgrade and remediation efforts, working with cross-functional teams to ensure regulatory adherence and continuous knowledge