Technical Support Specialist II — MedTech ES 1.1x

BD; Alton (IL); On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health insurance

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues including customer escalations, site downtime, and remote troubleshooting. The role covers understanding Medstation systems from server to station and supporting ES 1.1x upgrade efforts.

You will collaborate with ES 1.1x upgrade team, ensure regulatory compliance, and expand knowledge to troubleshoot and support. On-site presence is expected with remote possibilities; training provided.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• VMWare Terminology and Administration
• Application Installation and Troubleshooting
• Ports (Networking/OS)
• Understanding of XML language (1+ years)
• Ability to review application and OS logs (2+ years)
• Flexible in working hours to meet the remediation team/schedule
• Remote position working from home office

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Assist in solving complex, time-sensitive issues for customers and internal teams.
• Provide high-quality documentation and case notes (Salesforce) for escalations.
• Support BD products within hospital IT environments and pharmacy workflows.

Skills

SQL

SSIS (SQL Job)

Windows Server

Networking

IIS

VMware

XML

Log analysis

SQL data analysis

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SSIS

IIS

VMware

Job description

BD is seeking a Technical Support Specialist 2 (TSS-2) to resolve complex, time-sensitive issues including customer escalations, site downtime, and remote troubleshooting. The role covers understanding Medstation systems from server to station and supporting ES 1.1x upgrade efforts.

You will collaborate with ES 1.1x upgrade team, ensure regulatory compliance, and expand knowledge to troubleshoot and support. On-site presence is expected with remote possibilities; training provided.