Technical Support Specialist II — ES 1.1x Escalations

BD; Indiana; On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and manage escalations from the ES 1.1x remediation team. You will support the server-to-station Medstation integration and maintain knowledge across BD products.

You will collaborate with the ES 1.1x upgrade team, follow regulatory requirements, and provide timely, accurate case notes while delivering excellent customer service.

Qualifications

• Bachelor’s degree in Computer Science or Electronic Technologies or 3+ years of equivalent experience.
• 2+ years of Microsoft SQL experience.
• Ability to write SQL queries and analyze data (SELECT/JOIN).
• SSIS exposure/experience.
• SQL Reporting Services familiarity.
• Windows Server (2008+) and desktop admin (Win7+).
• Networking topology and commands.
• IIS and Web App administration.
• Group Policies administration.
• VMware terminology and administration.
• Application installation and troubleshooting.
• Ports (Networking/OS).
• XML language understanding.
• Ability to review application and OS logs (2+ years).
• Flexible hours for remediation team schedule.
• Remote position: work from home office.

Responsibilities

• Provide CSC support for ES 1.1x upgrade and remediation efforts.
• Collaborate with cross-functional ES 1.1x upgrade team for timely communication.
• Maintain knowledge of ES 1.1x and troubleshoot accordingly.
• Answer inbound calls, callbacks, and escalations on the 1.1x channel in a professional manner.
• Document case notes with high data quality and Salesforce updates.
• Provide progress updates and seek customer feedback to ensure needs are met.

Skills

SQL queries

SQL data analysis

SQL Server

SSIS

SQL Reporting Services

Windows OS

Windows Server

Networking basics

IIS/Web apps administration

Group Policy administration

VMware

Application installation & Troubleshot

Logs review

XML language

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

VMware

IIS

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and manage escalations from the ES 1.1x remediation team. You will support the server-to-station Medstation integration and maintain knowledge across BD products.

You will collaborate with the ES 1.1x upgrade team, follow regulatory requirements, and provide timely, accurate case notes while delivering excellent customer service.