Technical Support Specialist II — ES 1.1x Upgrade Expert

BD; Virginia Beach (VA); Presencial; USD 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Health insurance

Dental insurance

401(k)

Descripción de la vacante

BD is seeking a Technical Support Specialist 2 in the United States to assist with complex, time-sensitive issues and customer escalations related to ES 1.1x upgrades. This role focuses on maintaining system stability, coordinating with field service teams, and ensuring regulatory compliance.

The position is limited-term, with benefits and support through a BD Total Rewards framework. You will work with cross-functional teams to resolve incidents efficiently and improve service delivery.

Formación

• Experience handling complex, time-sensitive issues in healthcare tech environments.
• Ability to navigate ES 1.1x upgrade contexts and remediations.

Responsabilidades

• Collaborate with ES 1.1x upgrade team to coordinate support.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Resolve cases and escalations promptly in a dynamic upgrade setting.
• Maintain ES 1.1x knowledge to troubleshoot effectively.

Conocimientos

Escalation management

Remote troubleshooting

Team collaboration

Regulatory compliance

ES 1.1x knowledge

Descripción del empleo

BD is seeking a Technical Support Specialist 2 in the United States to assist with complex, time-sensitive issues and customer escalations related to ES 1.1x upgrades. This role focuses on maintaining system stability, coordinating with field service teams, and ensuring regulatory compliance.

The position is limited-term, with benefits and support through a BD Total Rewards framework. You will work with cross-functional teams to resolve incidents efficiently and improve service delivery.