Technical Support Specialist II — ES 1.1x Upgrade Expert

BD

Colorado Springs (CO)

On-site

USD 60,000 - 76,000

Full time

5 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to support ES 1.1x upgrades and remediation efforts. The role focuses on resolving high-risk issues, customer escalations, and coordinating with field service teams in a timely, professional manner.

This limited-term assignment runs through June 2028, with benefits including medical, dental, and a 401k plan. The position requires strong collaboration with cross-functional teams and a solid understanding of ES 1.1x systems.

Qualifications

Collaborate with cross-functional ES 1.1x upgrade team to ensure timely communication and coordination.
Adhere to regulatory requirements specific to ES 1.1x remediation efforts.
Resolve cases and escalations promptly in a dynamic upgrade environment.
Maintain and expand knowledge of ES 1.1x to ensure troubleshooting proficiency.

Responsibilities

Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting.