Tech Support Specialist 2 — ES 1.1x Upgrade Expert

BD; Lincoln (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

BD in the United States is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. This limited-term assignment focuses on ES 1.1x upgrade work from server to station, supporting internal peers.

You will collaborate with an ES 1.1x upgrade team, ensure regulatory compliance for remediation efforts, and continuously expand knowledge to stay proficient in troubleshooting.

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting &

Job description

BD in the United States is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. This limited-term assignment focuses on ES 1.1x upgrade work from server to station, supporting internal peers.

You will collaborate with an ES 1.1x upgrade team, ensure regulatory compliance for remediation efforts, and continuously expand knowledge to stay proficient in troubleshooting.