Tech Support Specialist II - ES 1.1x Upgrade Expert

BD; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Health insurance

Dental benefits

401k

Job summary

BD in the United States is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues and customer escalations across the ES 1.1x upgrade. You will work with an ES upgrade team, resolve cases, and coordinate with field service to ensure timely remediation.

The role emphasizes maintaining up-to-date knowledge of ES 1.1x, providing proactive troubleshooting, and contributing to a culture of continuous improvement in support services.

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting and support.

Job description

BD in the United States is seeking a Technical Support Specialist 2 to assist with complex, time-sensitive issues and customer escalations across the ES 1.1x upgrade. You will work with an ES upgrade team, resolve cases, and coordinate with field service to ensure timely remediation.

The role emphasizes maintaining up-to-date knowledge of ES 1.1x, providing proactive troubleshooting, and contributing to a culture of continuous improvement in support services.