Technical Support Specialist II – ES 1.1x Upgrade Expert

BD; Wyoming (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Health insurance

Dental insurance

401k plan

Job summary

BD, a leading medical technology company, seeks a Technical Support Specialist 2 for a limited-term assignment through June 2028. The role focuses on resolving high-priority issues, customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians.

You will support the ES 1.1x upgrade and related implementations. You will collaborate with the ES 1.1x upgrade team, ensure regulatory compliance, and aid in timely case resolution while expanding

Responsibilities

• Collaborate with cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting.

Job description

BD, a leading medical technology company, seeks a Technical Support Specialist 2 for a limited-term assignment through June 2028. The role focuses on resolving high-priority issues, customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians.

You will support the ES 1.1x upgrade and related implementations. You will collaborate with the ES 1.1x upgrade team, ensure regulatory compliance, and aid in timely case resolution while expanding