Remote Technical Support Specialist II for ES 1.1x Upgrades

BD; Kansas; Remote; USD 44,000 - 71,000; Full time

Job summary

BD is seeking a Technical Support Specialist 2 for a limited-term assignment anticipated through June 2028. The role focuses on resolving complex issues, including customer escalations and remote troubleshooting, with deep knowledge of Medstation systems and ES 1.1x upgrades.

You will collaborate with cross-functional teams to ensure timely, high-quality support while honoring regulatory requirements. Role emphasizes leadership in problem solving, data integrity (Salesforce), and clear

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• 2+ years of Microsoft SQL experience incl. writing queries in complex databases (SQL).

Responsibilities

• Provide customer escalations, site downtime resolution, remote troubleshooting, and dispatching to field service technicians.
• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Maintain knowledge of ES 1.1x and demonstrate proficiency in troubleshooting and support.

Skills

Customer service

Technical troubleshooting

Communication

Time management

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

SQL Server

SSIS

Windows Server

Job description

BD is seeking a Technical Support Specialist 2 for a limited-term assignment anticipated through June 2028. The role focuses on resolving complex issues, including customer escalations and remote troubleshooting, with deep knowledge of Medstation systems and ES 1.1x upgrades.

You will collaborate with cross-functional teams to ensure timely, high-quality support while honoring regulatory requirements. Role emphasizes leadership in problem solving, data integrity (Salesforce), and clear