Technical Support Specialist 2: ES 1.1x Upgrade Expert

BD; Juneau (AK); Sur place; USD 60 000 - 75 000; Plein temps

Résumé du poste

BD is seeking a Technical Support Specialist 2 (TSS-2) for a limited-term assignment through June 2028. The role focuses on resolving complex, time-sensitive issues, customer escalations, and coordinating with field service when needed.

You will work across ES 1.1x upgrade activities to deliver timely support. Responsibilities include collaborating with cross-functional teams, ensuring regulatory compliance for ES 1.1x remediation, and maintaining ES 1.1x knowledge to improve troubleshooting and

Qualifications

• Assist in resolving complex, time-sensitive, and high-risk issues.
• Provide CSC support related to ES 1.1x upgrade and implementation.

Responsabilités

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting.

Description du poste

BD is seeking a Technical Support Specialist 2 (TSS-2) for a limited-term assignment through June 2028. The role focuses on resolving complex, time-sensitive issues, customer escalations, and coordinating with field service when needed.

You will work across ES 1.1x upgrade activities to deliver timely support. Responsibilities include collaborating with cross-functional teams, ensuring regulatory compliance for ES 1.1x remediation, and maintaining ES 1.1x knowledge to improve troubleshooting and