Senior Technical Support Engineer - ES 1.1x (Remote)

BD; Bristol (RI); On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and customer escalations related to ES 1.1x upgrades. You will understand Medstation server-to-station connections, collaborate with ES upgrade teams, and ensure regulatory compliance for remediation efforts.

Responsibilities include troubleshooting, knowledge expansion of ES 1.1x, documenting case notes in Salesforce, and providing timely updates to customers while supporting BD products and pharmacy

Qualifications

• Bachelor’s degree in CS/ET or 3+ years equivalent experience.
• Microsoft SQL experience (2+ years)
• Must be able to write queries and analyze SQL data (Select/Join)
• SSIS exposure/experience
• SQL Reporting Services
• Windows Server and Desktop Administration
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• VMware Terminology and Administration
• Application Installation and Troubleshooting
• Ports (Networking/OS)
• Understanding of XML language
• Review application and OS logs (2+ years)
• Flexible in working hours to meet remediation team schedule
• Remote position working from home office

Responsibilities

• Collaborate with ES 1.1x upgrade team for timely communication and support coordination
• Adhere to regulatory requirements for ES 1.1x remediation
• Maintain and expand knowledge of ES 1.1x for troubleshooting and support
• Provide CSC support for inbound calls, callbacks, and escalations on the 1.1x Channel
• Provide progress updates to customers and document case notes in Salesforce
• Prioritize and manage cases to ensure high-quality customer experience
• Demonstrate understanding of Customer Education and BD products in customers environments
• Understand how BD products integrate with pharmacy workflow
• Maintain Windows OS and hospital IT environment familiarity

Skills

Service orientation

Communication

Windows OS

SQL experience

Remote troubleshooting

Cross-functional collaboration

SQL queries

System administration

Education

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues and customer escalations related to ES 1.1x upgrades. You will understand Medstation server-to-station connections, collaborate with ES upgrade teams, and ensure regulatory compliance for remediation efforts.

Responsibilities include troubleshooting, knowledge expansion of ES 1.1x, documenting case notes in Salesforce, and providing timely updates to customers while supporting BD products and pharmacy