Technical Support Specialist 2 - Remote ES 1.1x Upgrades

BD; Maryland; On-site; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues across ES 1.1x remediation. You will work with a cross-functional team and field support processes, understanding Medstation server-to-station integration and BD products within hospital IT environments.

Role emphasizes collaboration, regulatory compliance, and continuous improvement of service delivery. The position may include remote work and requires in-office presence four days per week in

Qualifications

• Bachelor’s degree in Computer Science or related field or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) and ability to write queries (SELECT/JOIN) within complex structures.
• SSIS exposure/experience and SQL Reporting Services knowledge.
• Windows Server and Desktop Administration experience.
• Networking concepts, ports and OS logs review.
• IIS/Web App Administration and Group Policy administration.
• VMware familiarity and troubleshooting capabilities.
• XML language understanding.
• Flexible hours to meet remediation team needs and remote work possibility.

Responsibilities

• Provide advanced technical support for ES 1.1x remediation efforts.
• Collaborate with ES 1.1x upgrade team for timely communication and coordination.
• Adhere to regulatory requirements for remediation activities.
• Maintain and expand knowledge of BD products and hospital IT environments.
• Document cases with high data quality in Salesforce.
• Offer timely progress updates and seek customer feedback.
• Possess strong problem-solving across Windows, SQL and network areas.

Skills

Windows OS knowledge

Problem-solving

Customer service

Communication skills

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server (2008+)

Desktop Administration (Win7+)

Networking topology

IIS

Group Policies

VMware

XML

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues across ES 1.1x remediation. You will work with a cross-functional team and field support processes, understanding Medstation server-to-station integration and BD products within hospital IT environments.

Role emphasizes collaboration, regulatory compliance, and continuous improvement of service delivery. The position may include remote work and requires in-office presence four days per week in