Technical Support Specialist I - Front-Line IT Troubleshooter

Bex Partners; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

401k

Professional development opportunities

Job summary

A leading technology firm is seeking a Technical Support Specialist I to deliver front-line technical support in Phoenix, AZ. Responsibilities include resolving service requests, managing ticket triage, and performing basic troubleshooting for hardware and software issues. The ideal candidate will have strong customer service skills, technical knowledge, and a goal-oriented attitude. This role offers competitive compensation and professional development opportunities in a collaborative environment.

Qualifications

• Excellent written and verbal communication skills.
• Basic understanding of Active Directory, Group Policy, and Windows operating systems.
• 2 years of related IT experience or training preferred.

Responsibilities

• Provide front-line technical support via phone, email, and chat.
• Triage and manage service tickets within a 30-minute SLA window.
• Perform basic troubleshooting of hardware, software, and networks.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Adaptability

Education

High school diploma or equivalent

Job description

A leading technology firm is seeking a Technical Support Specialist I to deliver front-line technical support in Phoenix, AZ. Responsibilities include resolving service requests, managing ticket triage, and performing basic troubleshooting for hardware and software issues. The ideal candidate will have strong customer service skills, technical knowledge, and a goal-oriented attitude. This role offers competitive compensation and professional development opportunities in a collaborative environment.