Desktop Support Engineer — Frontline IT Help Desk

Ampcus, Inc; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology consulting firm in Arizona seeks a highly motivated Desktop Support Engineer. In this role, you will provide first-level support for end-users, troubleshoot hardware and software issues, and follow up on tickets to ensure timely resolution. Strong customer service skills and prior experience in call centers or help desks are required. Join a dynamic team in a flexible working environment where your contributions make a difference.

Qualifications

• Experience with hardware and software technologies is required.
• Ability to work under pressure and be flexible is essential.
• Prior experience in call center or help desk is required.

Responsibilities

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware and software issues.
• Follow up on all tickets in a timely manner.

Skills

Experience in using ticketing systems

Excellent customer service

Verbal and written communication skills

Ability to multi-task and prioritize

Prior customer service experience

Job description

A leading technology consulting firm in Arizona seeks a highly motivated Desktop Support Engineer. In this role, you will provide first-level support for end-users, troubleshoot hardware and software issues, and follow up on tickets to ensure timely resolution. Strong customer service skills and prior experience in call centers or help desks are required. Join a dynamic team in a flexible working environment where your contributions make a difference.