IT Service Desk Specialist

Prosum; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A tech solutions firm is seeking a Service Desk Technician in Phoenix, Arizona. This position involves delivering technical support for IT-related issues, facilitating effective communication with customers, and documentation in the CA Service Desk system. Ideal candidates have a degree in computer science or equivalent work experience, extensive knowledge of Microsoft products, and strong troubleshooting skills. A customer-focused approach and the ability to handle stress are essential for this role.

Qualifications

• Associate or bachelor's degree in computer science or 4+ years of equivalent experience.
• Working knowledge of remote administration and diagnostic utilities.
• Experience in ITIL-driven environments.

Responsibilities

• Provide technical assistance and support for incoming issues.
• Document all service activity in CA Service Desk Manager.
• Improve customer service and satisfaction.

Skills

Technical assistance

Troubleshooting

Effective communication

Customer service focus

Education

Associate or bachelor's degree in computer science

Tools

CA Service Desk

BMC Remedy

Microsoft Office Suite

Microsoft Operating Systems

Job description

A tech solutions firm is seeking a Service Desk Technician in Phoenix, Arizona. This position involves delivering technical support for IT-related issues, facilitating effective communication with customers, and documentation in the CA Service Desk system. Ideal candidates have a degree in computer science or equivalent work experience, extensive knowledge of Microsoft products, and strong troubleshooting skills. A customer-focused approach and the ability to handle stress are essential for this role.