Service Desk Technician I: IT Support & Client Success

iT1; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K Plan with company match

In-house fitness center

Job summary

iT1, a leading technology solution provider in Tempe, AZ, is seeking a Service Desk Technician I. This role involves delivering exceptional support via various communication channels, troubleshooting technical issues, and ensuring client satisfaction. Ideal candidates have prior experience in a service desk setting, strong communication skills, and a passion for technology. The position promises a vibrant work environment recognized as one of the best places to work in Arizona.

Qualifications

• 1-3 years' experience in a service desk environment.
• Knowledge of Microsoft Operating Systems.
• Proficient with Microsoft Office applications.

Responsibilities

• Provides support via phone, e-mail, and chat.
• Troubleshoots Outlook and VPN connectivity issues.
• Handles 50-60 support issues per day.

Skills

Technical troubleshooting

Client interaction

Documentation skills

Time management

Multi-tasking

Education

High School Diploma/GED

Tools

Active Directory

AutoTask

Microsoft Office

Job description

iT1, a leading technology solution provider in Tempe, AZ, is seeking a Service Desk Technician I. This role involves delivering exceptional support via various communication channels, troubleshooting technical issues, and ensuring client satisfaction. Ideal candidates have prior experience in a service desk setting, strong communication skills, and a passion for technology. The position promises a vibrant work environment recognized as one of the best places to work in Arizona.