Hybrid Desktop Support Technician — AZ Local

Veritis Group Inc; Phoenix (AZ); Hybrid; USD 30,000 - 52,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Technician for a hybrid role in Phoenix, AZ. This position is primarily responsible for Tier 1 and Tier 2 technical support, acting as the face of IT for internal users. You will solve hardware, software, and network connectivity issues while ensuring staff have the required technical tools. The ideal candidate must have exceptional customer service skills and be local to AZ. This is a contract position with hands-on responsibilities.

Qualifications

• Experience in providing Tier 1 and Tier 2 technical support.
• Ability to troubleshoot hardware, software, and network connectivity issues.
• Experience with installation, configuration, and maintenance of end-user computing environments.

Responsibilities

• Serve as the primary point of contact for internal end-users.
• Deliver exceptional customer service while troubleshooting issues.
• Ensure staff have the necessary technical tools for their duties.
• Hands-on technical and operational support daily.

Job description

A leading IT services provider is seeking a Desktop Support Technician for a hybrid role in Phoenix, AZ. This position is primarily responsible for Tier 1 and Tier 2 technical support, acting as the face of IT for internal users. You will solve hardware, software, and network connectivity issues while ensuring staff have the required technical tools. The ideal candidate must have exceptional customer service skills and be local to AZ. This is a contract position with hands-on responsibilities.