Systems Support Tech I — Hybrid IT Support & Growth

Newfreedomaz; Phoenix (AZ); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Enhanced health insurance

$0 Medical Plan available

Flexible Spending Account

Company-paid life insurance

Free meals, snacks, drinks

Free onsite training & certifications

Job summary

Newfreedomaz in Phoenix, Arizona is looking for a Systems Support Tech I to provide first-level technical support for staff and manage internal systems support. Ideal candidates will have at least 2 years of IT experience, strong communication skills, and proficiency with ticketing systems and IT tools. This role involves troubleshooting technical issues and maintaining the company’s IT infrastructure. Competitive pay and benefits, including flexible spending accounts and health insurance, are offered.

Qualifications

• Must adapt to changing priorities and work effectively in a dynamic environment.
• Must demonstrate the highest standards of integrity and accountability.
• Proficient experience with ticketing systems and IT tools.

Responsibilities

• Provide first-level technical support for staff.
• Utilize the IT ticketing system for tracking support requests.
• Maintain the hybrid Active Directory/Azure environment.

Skills

Strong communication skills

Organizational skills

Critical-thinking

Problem-solving skills

Attention to detail

Education

High School diploma or better in General Studies

Tools

Windows desktops

M365 Admin tools

Active Directory

Job description

Newfreedomaz in Phoenix, Arizona is looking for a Systems Support Tech I to provide first-level technical support for staff and manage internal systems support. Ideal candidates will have at least 2 years of IT experience, strong communication skills, and proficiency with ticketing systems and IT tools. This role involves troubleshooting technical issues and maintaining the company’s IT infrastructure. Competitive pay and benefits, including flexible spending accounts and health insurance, are offered.