IT Help Desk Technician: Fast, Friendly Tech Support

hybriditservices; Gilbert (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A tech service provider is looking for an IT Help Desk Technician to join their Customer Services team in Gilbert, AZ. The role involves diagnosing and resolving customer issues, providing excellent customer service, and troubleshooting hardware and software problems. The ideal candidate should hold a Bachelor's degree in Information Technology or Computer Science, possess hands-on experience in resolving technical issues, and exhibit strong communication skills. Join us to enhance customer satisfaction with timely technical support.

Qualifications

• Bachelor’s degree in IT or Computer Science is required.
• Proven experience as an IT Help Desk Technician or similar role.
• Hands-on experience in troubleshooting technical issues.
• Familiarity with database management systems such as Oracle and SQL.
• Excellent communication and interpersonal skills needed.

Responsibilities

• Understand customer issues and provide effective solutions.
• Respond promptly to customer queries and complaints.
• Troubleshoot technical problems via phone or email.
• Report complex issues to the Help Desk Manager.
• Follow up regularly with customers.

Skills

Technical troubleshooting

Customer service

Excellent communication

Problem-solving

Team management

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Oracle

SQL

Job description

A tech service provider is looking for an IT Help Desk Technician to join their Customer Services team in Gilbert, AZ. The role involves diagnosing and resolving customer issues, providing excellent customer service, and troubleshooting hardware and software problems. The ideal candidate should hold a Bachelor's degree in Information Technology or Computer Science, possess hands-on experience in resolving technical issues, and exhibit strong communication skills. Join us to enhance customer satisfaction with timely technical support.