Help Desk Technician – Launch Your IT Career

Arsenault; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Opportunity to get your foot in the door in IT

Job summary

A reputable IT services company is looking for entry-level IT support technicians in Phoenix, AZ. The role involves fielding calls from numerous agencies and providing support to a large customer base. Candidates should have strong customer service skills and the ability to effectively troubleshoot technical issues with desktop and laptop devices. This is an excellent opportunity to start a career in IT with significant growth potential.

Qualifications

• Experience supporting inbound customer requests (password resets, troubleshooting).
• Proficiency with desktop and laptop hardware.
• Ability to maintain composure under stress.

Responsibilities

• Field calls from multiple agencies and support end users.
• Troubleshoot desktop, laptop, and hardware issues.
• Communicate technical ideas to a business audience.

Skills

Exceptional Customer Service Experience

Strong written and verbal communication skills

Ability to take constructive criticism

Education

Associates Degree

A+ Certification

Tools

Windows and Mac OS

Active Directory

Ticketing systems

Networking equipment (routers, switches, hubs)

Job description

A reputable IT services company is looking for entry-level IT support technicians in Phoenix, AZ. The role involves fielding calls from numerous agencies and providing support to a large customer base. Candidates should have strong customer service skills and the ability to effectively troubleshoot technical issues with desktop and laptop devices. This is an excellent opportunity to start a career in IT with significant growth potential.