Senior IT Helpdesk & Automation Specialist

Collabera; Mesa (AZ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Paid parental leave

Paid holidays

Job summary

A prominent technology solutions company in Mesa, Arizona, is seeking an experienced IT Support Specialist to serve as the primary escalation point for Tier 1 technicians and troubleshoot complex technical issues. The ideal candidate will have over 3 years of experience in IT Helpdesk or Systems Administration, strong knowledge of Windows environments, and proficiency in Active Directory and Microsoft 365. This role includes mentoring junior staff and contributing to automation initiatives for efficiency improvement. Competitive benefits package offered.

Qualifications

• 3+ years of experience in IT Helpdesk, Desktop Support, or Systems Administration.
• Strong experience troubleshooting hardware, software, and networking issues.
• Hands-on experience with endpoint management tools.

Responsibilities

• Serve as the primary escalation point for Tier 1 technicians.
• Troubleshoot and resolve advanced hardware, software, and network issues.
• Document technical processes and build internal knowledge base.

Skills

IT Helpdesk experience

Desktop Support experience

Systems Administration experience

Windows environments

Active Directory

Microsoft 365

Troubleshooting skills

Networking fundamentals

Endpoint management tools

PowerShell scripting

Communication skills

Tools

Intune

PowerShell

Power Automate

SQL

Job description

A prominent technology solutions company in Mesa, Arizona, is seeking an experienced IT Support Specialist to serve as the primary escalation point for Tier 1 technicians and troubleshoot complex technical issues. The ideal candidate will have over 3 years of experience in IT Helpdesk or Systems Administration, strong knowledge of Windows environments, and proficiency in Active Directory and Microsoft 365. This role includes mentoring junior staff and contributing to automation initiatives for efficiency improvement. Competitive benefits package offered.