Entry-Level IT Help Desk Technician: Customer Support

Reliance Partners; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading insurance technology firm in Phoenix is seeking a Help Desk Technician to provide technical support and assistance to users. The ideal candidate should have a Bachelor's degree and experience in technical support roles. Responsibilities include troubleshooting software issues, guiding users, and conducting training sessions. This full-time position emphasizes communication and problem-solving skills within a collaborative IT team.

Qualifications

• Experience in a technical support or help desk role.
• Comfortable troubleshooting software and network-related issues.
• Strong problem-solving and analytical thinking skills.

Responsibilities

• Respond to user inquiries and resolve software issues.
• Guide users through solutions and document resolutions.
• Conduct training sessions for software applications.

Skills

Technical support experience

Excellent communication skills

Problem-solving skills

Education

Bachelor’s degree in computer science or related field

Tools

Windows OS

Office 365

Microsoft Azure

Remote support tools

Ticketing systems

Job description

A leading insurance technology firm in Phoenix is seeking a Help Desk Technician to provide technical support and assistance to users. The ideal candidate should have a Bachelor's degree and experience in technical support roles. Responsibilities include troubleshooting software issues, guiding users, and conducting training sessions. This full-time position emphasizes communication and problem-solving skills within a collaborative IT team.