Technical Support Specialist I

Nilfisk, Inc.; Plymouth (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401K with Company Match

Paid Vacation

Job summary

Nilfisk, Inc. seeks a technically skilled Customer Support Specialist to handle escalation-free resolutions for customers, end users, and district managers. You will troubleshoot, answer inquiries, and assist with field installations, product developments, and QA processes.

The role emphasizes delivering professional service, driving customer satisfaction, and collaborating with product teams to resolve issues efficiently.

Qualifications

• Associate's degree in a technical field, mechanical, electrical or automotive technology, or relative work experience.
• Minimum of 2 years of related Technical Services, Quality Control or Customer Service experience.

Responsibilities

• Answer internal and external technical/troubleshooting/product/repair/warranty/quality related telephone calls and emails.
• Assist District Managers with field installations by phone.
• Assist Product Manager and Applications Engineer with special projects and product developments.
• Provide customers with information to solve product application inquiries/problems/complaints and assist in proper product decisions.
• Promote company products and goodwill to customers.
• Act as liaison for quality assurance questions and issues.
• Provide updates on Instruction Manuals to Product Management.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Team player

Leadership

Attention to detail

Quick learner

Education

Associate's degree in technical field

Tools

MS Outlook

MS Word

MS Excel

ERP

CRM

Job description

Nilfisk, Inc. seeks a technically skilled Customer Support Specialist to handle escalation-free resolutions for customers, end users, and district managers. You will troubleshoot, answer inquiries, and assist with field installations, product developments, and QA processes.

The role emphasizes delivering professional service, driving customer satisfaction, and collaborating with product teams to resolve issues efficiently.