Technical Support Specialist I - Medical Instruments

Sysmex Corporation; Lincolnshire (IL); On-site; USD 41,000 - 48,000; Part time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Annual incentive bonus

Job summary

Sysmex Corporation in Lincolnshire, Illinois is seeking a Specialist I, Technical Support (30-Hours) to identify problems with SAI instruments through telecommunications and data/logs via remote access, and assist customers in troubleshooting to the root cause.

The role emphasizes maintaining product knowledge, following SOPs, and providing clear, actionable guidance over the phone, with escalation to an FSR when necessary.

Qualifications

• Associates degree or 1–5 years medical background preferred.
• MT/MLT certificate preferred.
• English proficiency required; Spanish/Portuguese/French a plus.
• MS skills and some interface skills.
• Ability to explain and interpret complex information clearly.
• Ability to recommend actions and define clear next steps.
• Ability to apply knowledge from various disciplines and solve problems.

Responsibilities

• Maintain knowledge of SAI instruments to identify problems.
• Follow SOPs and documentation to meet regulatory requirements.
• Resolve problems over the phone with guided actions.
• Follow up with customers to confirm resolution.
• Decide when to dispatch an FSR based on severity.
• Use CRM and remote tools to troubleshoot and document history.

Skills

English proficiency

Spanish

Portuguese

French

MS skills

Interface skills

Education

Associates degree

MT/MLT certificate

Tools

CRM system

SAI phone system

Remote access tools

Job description

Sysmex Corporation in Lincolnshire, Illinois is seeking a Specialist I, Technical Support (30-Hours) to identify problems with SAI instruments through telecommunications and data/logs via remote access, and assist customers in troubleshooting to the root cause.

The role emphasizes maintaining product knowledge, following SOPs, and providing clear, actionable guidance over the phone, with escalation to an FSR when necessary.