Technical Support Engineer — Field Escalation and Training

Atlas Copco North America LLC; Michigan City (IN); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Innovation powered by people

Competitive compensation

Health & wellbeing

Job summary

Atlas Copco North America LLC is seeking a skilled technical support specialist to reduce equipment downtime and improve customer satisfaction. You will diagnose vacuum system issues, guide Field Service Engineers, and provide actionable repair recommendations.

This hybrid role requires 3–5+ years in technical support or field service, an engineering background, strong troubleshooting, and clear communication to train and coach technicians across sites in the US.

Qualifications

• 3–5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment (vacuum/rotating equipment preferred).
• Technical apprenticeship or degree (mechanical, mechatronics, electrical, industrial maintenance, or similar). Additional training in electrical troubleshooting, controls/VSD, pneumatics/hydraulics is a plus.
• Strong troubleshooting skills in mechanical and electrical/controls topics; ability to read and interpret technical documentation and translate findings into clear actions.
• Structured problem solving, ownership, and ability to prioritize multiple cases under time pressure.
• Strong communication to guide technicians remotely and deliver training/coaching.
• English required; Spanish and/or French a plus. Valid driver's license; willingness to travel and work in industrial environments.

Responsibilities

• Technical Case Ownership & Escalations (55%)—Own complex technical cases from intake to closure for VTS Aftermarket, coordinating cross-functionally.
• Service Enablement & Standardization (25%)—Provide troubleshooting routines, commissioning/service guidance, and reusable documentation to reduce repeat incidents.
• Training & Capability Building (15%)—Deliver coaching/training to Field Service, Customer Centers, and distributors to improve first-time-fix, safety, and service procedures.
• Product Feedback & Continuous Improvement (5%)—Ensure structured failure/incident/warranty reporting and contribute to reliability improvements.

Skills

Technical support

Field service

Troubleshooting

Communication

Travel

Education

Technical apprenticeship

Engineering degree

Tools

ERP/Service tools

Job description

Atlas Copco North America LLC is seeking a skilled technical support specialist to reduce equipment downtime and improve customer satisfaction. You will diagnose vacuum system issues, guide Field Service Engineers, and provide actionable repair recommendations.

This hybrid role requires 3–5+ years in technical support or field service, an engineering background, strong troubleshooting, and clear communication to train and coach technicians across sites in the US.