Service Desk Specialist I - Fast, Friendly IT Support

Nordic Global; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Nordic Global is seeking a Level I IT Help Desk professional to support users across hardware, software, networking, and other computer-related technologies. You will triage inquiries via phone, email, chat, and in-person requests, document progress in ServiceNow, and escalate complex issues to senior staff as needed.

The role emphasizes timely, accurate problem resolution, adherence to SLAs, and professional customer service throughout interactions.

Qualifications

• Experience providing Level I IT help desk support.
• Ability to evaluate and prioritize user requests from multiple channels.
• Strong communication and problem-solving skills.

Responsibilities

• Provides Level I Support Desk coverage across channels (phone, email, chat, in-person).
• Assesses, prioritizes, and documents requests with SLA adherence.
• Researches and resolves routine issues, escalating complex problems as needed.
• Uses Service Now to document problems and resolutions.

Skills

Customer support

Help desk

Telephone etiquette

Troubleshooting

Tools

ServiceNow

Microsoft Office Suite

Job description

Nordic Global is seeking a Level I IT Help Desk professional to support users across hardware, software, networking, and other computer-related technologies. You will triage inquiries via phone, email, chat, and in-person requests, document progress in ServiceNow, and escalate complex issues to senior staff as needed.

The role emphasizes timely, accurate problem resolution, adherence to SLAs, and professional customer service throughout interactions.