Customer Experience Advocate | Remote Options & Growth

MCI; Wichita (KS); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Customer Service Representative in Wichita, KS. In this role, you will engage with customers through calls, providing support and resolving concerns while maintaining a customer-first approach.

The ideal candidate will have strong communication skills, a high school diploma, and proficiency in Microsoft Office. MCI offers comprehensive health benefits, paid time off, and opportunities for career advancement.

Qualifications

• Must be 18 years or older.
• Dependable and punctual with a strong work ethic.
• A team player with a positive attitude and strong interpersonal skills.

Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.

Skills

Strong written and verbal communication skills

Ability to type at least 20 WPM

Basic proficiency in Microsoft Office

Troubleshooting and conflict resolution

Customer-first mindset

Ability to multitask and stay organized

Education

High school diploma or equivalent

Job description

MCI is seeking a Customer Service Representative in Wichita, KS. In this role, you will engage with customers through calls, providing support and resolving concerns while maintaining a customer-first approach.

The ideal candidate will have strong communication skills, a high school diploma, and proficiency in Microsoft Office. MCI offers comprehensive health benefits, paid time off, and opportunities for career advancement.