Customer Care Specialist — PTO & Growth

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health coverage

Career growth opportunities

Job summary

MCI is seeking customer care representatives in Wichita, KS. This role involves answering inbound calls, addressing customer questions and complaints, and upselling products. Candidates should possess strong communication skills and the ability to resolve conflicts effectively.

Benefits include paid time off, health coverage, and opportunities for career growth. Applicants must be 18 years or older and have a high school diploma.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Accurately document and process customer claims in appropriate systems.
• Adhere to all attendance and work schedule requirements.

Skills

Organizational skills

Communication skills

Conflict resolution

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking customer care representatives in Wichita, KS. This role involves answering inbound calls, addressing customer questions and complaints, and upselling products. Candidates should possess strong communication skills and the ability to resolve conflicts effectively.

Benefits include paid time off, health coverage, and opportunities for career growth. Applicants must be 18 years or older and have a high school diploma.