Technical Support Specialist — Customer-Centric

MCI; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health benefits

Career growth

Paid training

Job summary

MCI is seeking a Technical Support Representative to be the first point of contact for customers nationwide, delivering exceptional service and resolving technical issues while promoting our CX solutions.

Ideal candidates will have strong written and verbal communication, a 20 WPM typing speed, basic Microsoft Office skills, and familiarity with Windows. Join a fast-paced, customer-focused team with ongoing training and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of at least 20 words per minute.
• Proficiency in Microsoft Office.
• Familiarity with the Windows operating system.
• Dependability and punctuality.
• Ability to multitask and work independently.

Responsibilities

• Respond to inbound and outbound customer inquiries in a courteous, timely, and professional manner.
• Resolve technical issues efficiently, aiming for first-contact resolution.
• Researching and retrieving information across systems to address customer concerns.
• Collaborating with other departments to resolve complex issues.
• Accurately documenting customer interactions and claims in internal systems.
• Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures.
• Protecting customer privacy and handling confidential information responsibly.
• Escalating unresolved issues to appropriate personnel when necessary.
• Participating in ongoing training and team meetings to stay current on systems, products, and procedures.
• Maintaining consistent attendance and adhering to your work schedule.

Skills

Communication skills

Typing 20 WPM

Microsoft Office

Windows OS

Dependability

multitask

Education

High school diploma

Tools

CRM systems

Windows OS

Job description

MCI is seeking a Technical Support Representative to be the first point of contact for customers nationwide, delivering exceptional service and resolving technical issues while promoting our CX solutions.

Ideal candidates will have strong written and verbal communication, a 20 WPM typing speed, basic Microsoft Office skills, and familiarity with Windows. Join a fast-paced, customer-focused team with ongoing training and growth opportunities.