Technical Support Specialist (Bilingual EN/ES)

MCI; Georgia; On-site; USD 18,000 - 23,000; Full time

Job summary

MCI is seeking a Technical Support Representative in Savannah, GA to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and inquiries across platforms.

Ideal candidates have a High School Diploma/GED, 1–2 years of tech support experience, and fluent English and Spanish. This role offers both full-time and part-time hours in a fast-growing, tech-enabled BPO environment.

Qualifications

• 18+ years old
• High School Diploma/GED
• 1–2 years of technical support or IT helpdesk experience in a contact center
• Fluent in English and Spanish
• Diploma or degree in IT or Computer Science would be a plus

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions and product configurations.
• Escalate unresolved issues to higher-level support or engineering teams.
• Document all interactions and solutions in the ticketing system.
• Maintain up-to-date knowledge of products, services, and system updates.
• Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Skills

Technical support experience

Bilingual English/Spanish

Customer service

Communication skills

Education

High School Diploma/GED

Job description

MCI is seeking a Technical Support Representative in Savannah, GA to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and inquiries across platforms.

Ideal candidates have a High School Diploma/GED, 1–2 years of tech support experience, and fluent English and Spanish. This role offers both full-time and part-time hours in a fast-growing, tech-enabled BPO environment.