Bilingual Call Center Pro: English & Spanish Support

MCI; Savannah (GA); Hybrid; USD 22,000 - 30,000; Full time

Job summary

MCI is seeking motivated bilingual Call Center Representatives in Savannah, GA to support inbound customer service and technical support programs for diverse clients. You will communicate in English and Spanish, resolve inquiries, troubleshoot basic issues, and document interactions, contributing to a positive customer experience.

This full-time role offers on-site expectations with varied client program schedules.

Qualifications

• Must be fluent in both English and Spanish.
• Basic computer proficiency and data entry experience.
• Ability to type at least 20 words per minute.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Handle inbound customer interactions in English and Spanish professionally and efficiently.
• Resolve customer inquiries related to products, services, billing, and account management.
• Troubleshoot basic technical issues and provide step-by-step solutions.
• Accurately document customer interactions and update account information.
• Utilize internal systems and knowledge resources to resolve customer concerns.
• Maintain confidentiality of customer information.
• Escalate complex issues when appropriate.
• Meet established quality, productivity, and customer satisfaction goals.
• Participate in ongoing training and development programs.
• Adhere to attendance and schedule requirements.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Typing 20 wpm

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking motivated bilingual Call Center Representatives in Savannah, GA to support inbound customer service and technical support programs for diverse clients. You will communicate in English and Spanish, resolve inquiries, troubleshoot basic issues, and document interactions, contributing to a positive customer experience.

This full-time role offers on-site expectations with varied client program schedules.