Entry-Level Bilingual Tech Support (EN/ES)

MCI; Georgia; On-site; USD 18,000 - 23,000; Full time

Job summary

MCI is seeking an entry-level Technical Support Representative in Savannah, GA to assist customers with technical questions, troubleshoot issues, and guide them through effective solutions. English and Spanish fluency required; HS diploma or GED. Must be 18+, and able to work in a professional office setting.

Competitive hourly wage and growth opportunities. Responsibilities include handling inquiries via phone, chat, or email, documenting issues, and escalating complex cases as needed.

Qualifications

• Fluent in English and Spanish.
• Basic understanding of computer systems and troubleshooting.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.
• Document all technical issues and resolutions in the system.
• Escalate unresolved issues to higher-level support teams.
• Stay updated on product knowledge and technical procedures.
• Maintain high customer satisfaction through effective communication.

Skills

English fluency

Spanish fluency

Education

High School Diploma/GED

Job description

MCI is seeking an entry-level Technical Support Representative in Savannah, GA to assist customers with technical questions, troubleshoot issues, and guide them through effective solutions. English and Spanish fluency required; HS diploma or GED. Must be 18+, and able to work in a professional office setting.

Competitive hourly wage and growth opportunities. Responsibilities include handling inquiries via phone, chat, or email, documenting issues, and escalating complex cases as needed.