Technical Support Specialist (Bilingual English/Spanish)

Valor Intelligent Processing, LLC.; Dallas (TX); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI is a tech-enabled business services company providing CX, BPO and IT services with a strong call center footprint. The Technical Support Representative role assists customers by troubleshooting issues via phone, chat or email and documents resolutions in the system.

Ideal candidates are bilingual in English and Spanish, with a high school diploma and a customer-focused mindset. This full-time position includes flexible benefits and growth opportunities.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Basic understanding of computer systems and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.
• Document all technical issues and resolutions in the system.
• Escalate unresolved issues to higher-level support teams.
• Stay updated on product knowledge and technical procedures.
• Maintain high customer satisfaction through effective communication.

Skills

Bilingual English/Spanish

Technical troubleshooting

Customer service

Communication

Education

High school diploma or GED

Job description

MCI is a tech-enabled business services company providing CX, BPO and IT services with a strong call center footprint. The Technical Support Representative role assists customers by troubleshooting issues via phone, chat or email and documents resolutions in the system.

Ideal candidates are bilingual in English and Spanish, with a high school diploma and a customer-focused mindset. This full-time position includes flexible benefits and growth opportunities.