Bilingual Technical Support Specialist - Contact Center

Valor Intelligent Processing, LLC.; Dallas (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Disability insurance

Life insurance

Career growth

Paid training

Job summary

MCI is seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

Fluent in English and Spanish, with 1–2 years of tech support experience; a HS diploma is required. You will document interactions, meet performance targets, and escalate complex issues when needed.

Qualifications

• 18+ years old or older
• High school Diploma or GED required
• 1–2 years of technical support or IT helpdesk experience in a contact center
• Strong knowledge of operating systems, browsers, and common software
• Excellent communication and customer service skills
• Fluent in English and Spanish
• Diploma or degree in IT, Computer Science is a plus

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions and product configurations.
• Escalate unresolved issues to higher-level support or engineering teams.
• Document all interactions and solutions in the ticketing system.
• Maintain up-to-date knowledge of products, services, and system updates.
• Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Skills

English fluency

Spanish fluency

Technical support experience

Operating systems knowledge

Excellent communication

Education

High school Diploma or GED

IT-related degree or diploma

Job description

MCI is seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

Fluent in English and Spanish, with 1–2 years of tech support experience; a HS diploma is required. You will document interactions, meet performance targets, and escalate complex issues when needed.