Part-Time Bilingual Contact Center Specialist

MCI; Georgia; Sur place; USD 18 000 - 23 000; Temps partiel

Résumé du poste

MCI is seeking a part-time Contact Center Representative in Savannah, GA. You will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience. Strong communication and CRM skills are essential.

Ideal candidates are 18+, with a High School diploma or GED and at least 1 year in a contact center or customer service role. Bilingual English/Spanish is a plus, with performance metrics guiding success.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum 1 year of experience in a contact center or customer service role.
• Excellent verbal and written communication skills.
• Fluent in English; Spanish is a plus.

Responsabilités

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and escalate complex cases to supervisors when necessary.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
• Follow communication scripts and adhere to company procedures and compliance standards.
• Participate in ongoing training and coaching sessions to improve service delivery.

Connaissances

Verbal communication

Written communication

CRM systems

Bilingual English/Spanish

Formation

High School Diploma or GED

Description du poste

MCI is seeking a part-time Contact Center Representative in Savannah, GA. You will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience. Strong communication and CRM skills are essential.

Ideal candidates are 18+, with a High School diploma or GED and at least 1 year in a contact center or customer service role. Bilingual English/Spanish is a plus, with performance metrics guiding success.