Bilingual Customer Experience Specialist

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Customer Service Representative in Savannah, GA to handle inquiries, resolve issues, and maintain high-quality customer interactions. The role requires 1+ years of experience in customer service, strong communication, and bilingual English/Spanish proficiency.

Responsibilities include responding to calls, emails, and chats, providing product and billing information, and ensuring accurate records while adhering to procedures and compliance guidelines.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• 1+ years of customer service experience, preferably in a contact center
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Familiarity with CRM systems and call center tools
• Fluent in English and Spanish

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalates when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Skills

1+ years of customer service

Strong communication skills

Interpersonal skills

Multitasking in fast-paced environment

CRM systems familiarity

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

CRM systems

Call center tools

Job description

MCI is seeking a Customer Service Representative in Savannah, GA to handle inquiries, resolve issues, and maintain high-quality customer interactions. The role requires 1+ years of experience in customer service, strong communication, and bilingual English/Spanish proficiency.

Responsibilities include responding to calls, emails, and chats, providing product and billing information, and ensuring accurate records while adhering to procedures and compliance guidelines.