Bilingual Spanish Customer Support Specialist

MCI; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring a Bilingual Spanish Call Center Representative in Savannah, GA to handle inbound/outbound customer interactions in English and Spanish. You will assist customers with product and service inquiries, troubleshoot basic issues, and document interactions in our systems.

This is a full-time on-site role with training and clear paths for career advancement. Ideal candidates are fluent in English and Spanish, have a high school diploma, and can type at least 20 wpm while maintaining

Qualifications

• Fluent in both English and Spanish with excellent verbal and written communication skills.
• Experience using computers for data entry and customer support activities.
• Ability to type accurately at a minimum of 20 words per minute.

Responsibilities

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
• Deliver outstanding customer service in both English and Spanish.
• Listen carefully to customers, identify their needs, and provide effective solutions.
• Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.
• Build strong customer relationships through professional and empathetic communication.
• Identify opportunities to recommend additional products and services when appropriate.
• Utilize company systems and technology to manage customer accounts and complete account-related tasks.
• Accurately document customer interactions, requests, and claims in company systems.
• Follow all client-specific processes, scripts, policies, and compliance requirements.
• Use available knowledge bases and training resources to provide accurate information.
• Protect confidential and personal customer information in accordance with company policies.
• Escalate complex customer concerns to the appropriate department or management team when necessary.
• Strive to achieve first-contact resolution through effective problem-solving and communication.
• Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
• Meet established quality, productivity, attendance, and schedule adherence expectations.

Skills

Bilingual English/Spanish

Customer service

Data entry

Typing 20 wpm

Education

High School Diploma or equivalent

Tools

MS Office

Job description

MCI is hiring a Bilingual Spanish Call Center Representative in Savannah, GA to handle inbound/outbound customer interactions in English and Spanish. You will assist customers with product and service inquiries, troubleshoot basic issues, and document interactions in our systems.

This is a full-time on-site role with training and clear paths for career advancement. Ideal candidates are fluent in English and Spanish, have a high school diploma, and can type at least 20 wpm while maintaining