Bilingual Tech Support Specialist (English/Spanish)

MCI Careers; Garden City (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI Careers is looking for a Technical Support Representative in Garden City, Georgia. This role involves providing first-level support for technical issues, assisting customers with troubleshooting, product setup, and inquiries across various platforms.

Ideal candidates should have a high school diploma and 1–2 years of experience in technical support, with strong knowledge of operating systems and excellent communication skills.

Qualifications

• Must be 18 years or older.
• 1–2 years of technical support or IT helpdesk experience.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Respond to technical support calls, emails, or chats.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.

Skills

Technical troubleshooting

Customer service

Communication

Operating systems knowledge

Fluency in English

Fluency in Spanish

Education

High school Diploma/GED

Diploma or degree in IT, Computer Science

Job description

MCI Careers is looking for a Technical Support Representative in Garden City, Georgia. This role involves providing first-level support for technical issues, assisting customers with troubleshooting, product setup, and inquiries across various platforms.

Ideal candidates should have a high school diploma and 1–2 years of experience in technical support, with strong knowledge of operating systems and excellent communication skills.