Technical Support Specialist 2: ES 1.1x Remote Expert

BD; Fulton (MS); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Dental

401k

Health benefits

Job summary

BD is a leading global medical technology company providing healthcare solutions and Total Rewards. The Technical Support Specialist 2 role resolves complex, time-sensitive issues, including escalations, site downtime, and remote troubleshooting, while coordinating with cross-functional ES 1.1x upgrade teams.

This role supports internal peers on ES 1.1x upgrades, requiring strong SQL/Windows IT knowledge and collaborative, customer-focused problem-solving.

Qualifications

• Bachelor’s degree or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Ability to write queries and analyze SQL data (SELECT/JOIN).
• SSIS (SQL Server Integration Services) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and desktop administration.
• Networking topology and commands.
• IIS and Web Application Administration.
• Group Policies terminology and administration.
• VMware terminology and administration.
• XML language familiarity.
• Ability to review application and OS logs.
• Remote position working from home office.

Responsibilities

• Collaborate with ES 1.1x upgrade team for timely support communication.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Maintain and expand ES 1.1x knowledge to troubleshoot effectively.
• Answer inbound calls, callbacks, and escalations on the 1.1x channel.
• Provide progress updates and gather customer feedback.
• Document case notes with high data quality in Salesforce.
• Support internal peers and cross-functional teams in remediation.

Skills

SQL

SQL queries

Log analysis

Windows OS

Networking

IIS

Group Policy

VMware

XML

Education

Bachelor’s degree in Computer Science/Electronic Technologies

3+ years of equivalent experience

Tools

SSIS

SQL Server

VMware

IIS

Job description

BD is a leading global medical technology company providing healthcare solutions and Total Rewards. The Technical Support Specialist 2 role resolves complex, time-sensitive issues, including escalations, site downtime, and remote troubleshooting, while coordinating with cross-functional ES 1.1x upgrade teams.

This role supports internal peers on ES 1.1x upgrades, requiring strong SQL/Windows IT knowledge and collaborative, customer-focused problem-solving.