Technical Support Specialist 2 — ES 1.1x Expert (Hybrid)

BD; Milton (MA); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

medical

health

dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to help resolve complex, time-sensitive issues across ES 1.1x upgrades, collaborating with cross-functional teams. This role requires strong SQL, Windows Server, and networking knowledge, plus experience with Salesforce-like case documentation.

The position supports internal peers, emphasizes timely communication, regulatory compliance, and continuous learning.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements).
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).
• Flexible in working hours to meet the remediation team/schedule.
• Remote position working from home office.

Responsibilities

• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.
• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Provide progress updates to the customer and ensure needs are fully met.
• Demonstrate understanding of Customer Education and BD products in customer environments.

Skills

SQL knowledge

Remote troubleshooting

Windows OS

Networking basics

Data analysis

Education

Bachelor’s degree in Computer Science/Electronic Technologies

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

Networking

IIS

Group Policies

VMware

XML

Logs review

Job description

BD is seeking a Technical Support Specialist 2 to help resolve complex, time-sensitive issues across ES 1.1x upgrades, collaborating with cross-functional teams. This role requires strong SQL, Windows Server, and networking knowledge, plus experience with Salesforce-like case documentation.

The position supports internal peers, emphasizes timely communication, regulatory compliance, and continuous learning.