Technical Support Specialist

Placements24; Riverton (UT); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Medical and retirement benefits

Job summary

WhatJobs Direct is seeking a dedicated Technical Support Specialist to join our team in Upington, Northern Cape. This hybrid role provides expert technical assistance for staff and clients while maintaining IT systems.

You will diagnose hardware, software, and network issues, install and maintain systems, and contribute to knowledge-base documentation. A strong problem-solving focus and communication skills are essential.

Qualifications

• Proven experience as a Technical Support Specialist or similar role.
• Strong knowledge of operating systems, hardware, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with helpdesk ticketing systems and remote support tools.
• Good communication and interpersonal abilities.
• Ability to work effectively in a hybrid model (remote and on-site).
• High school diploma; certifications such as A+ or Network+ are assets.

Responsibilities

• Provide first and second-level technical support to users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems and applications.
• Document technical procedures and resolutions in the knowledge base.
• Escalate complex issues to senior technical staff when necessary.
• Assist in managing IT assets and inventory.
• Provide guidance and training to users on IT best practices.
• Contribute to system improvement initiatives.

Skills

Troubleshooting

Technical support

Communication

Remote support

Education

High school diploma

A+ / Network+ certifications

Tools

Helpdesk ticketing systems

Remote support tools

Job description

About the Role

Our client, WhatJobs Direct , is looking for a dedicated Technical Support Specialist to join our team in Upington, Northern Cape . This role is crucial for providing expert technical assistance and ensuring the smooth operation of our IT systems for both internal staff and external clients. We offer a hybrid work model, combining the benefits of in-office collaboration with remote flexibility. The ideal candidate will possess strong diagnostic skills, a deep understanding of technology, and a passion for problem-solving. If you are a technically adept individual seeking to contribute your expertise within the vibrant landscape of the Northern Cape , this opportunity in Upington is for you. We are committed to fostering a supportive and growth-oriented environment.

Key Responsibilities

• Provide first and second-level technical support to users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain computer systems and applications.
• Document technical procedures and resolutions in the knowledge base.
• Escalate complex issues to senior technical staff when necessary.
• Assist in managing IT assets and inventory.
• Provide guidance and training to users on IT best practices.
• Contribute to system improvement initiatives.

Requirements

• Proven experience as a Technical Support Specialist or similar role.
• Strong knowledge of operating systems, hardware, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with helpdesk ticketing systems and remote support tools.
• Good communication and interpersonal abilities.
• Ability to work effectively in a hybrid model, adapting to both remote and on-site requirements.
• High school diploma required; technical certifications (e.g., A+, Network+) are a strong asset.
• Must be able to reside within commuting distance of Upington, Northern Cape.

Benefits

• Competitive annual salary of R .
• Hybrid work arrangement offering flexibility.
• Opportunities for professional development and further certifications.
• Comprehensive medical and retirement benefits.
• Work in the accessible and developing region of Upington, Northern Cape.
• Collaborative team environment with supportive colleagues.
• Access to modern IT tools and resources.