Technical Retail Support Specialist

Placements24; Riverton (UT); Presencial; USD 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary with bonuses

Employee discounts on tech products

Training and certifications

Provident fund

Paid annual leave

Resumo da oferta

Placements24 is seeking a Technical Retail Support Specialist for a leading consumer electronics retailer in Upington, Northern Cape. You will assist customers with product functionality, troubleshoot devices, and help with setup, ensuring a smooth, positive shopping experience.

The role requires strong technical knowledge across Windows, macOS, iOS, and Android, excellent communication, and a service mindset. Relevant IT certifications are a plus; weekend shifts may be required.

Qualificações

• Proven experience in technical support, IT helpdesk, or a similar customer-facing role.
• Strong knowledge of Windows/macOS/iOS/Android and common software.
• Hands-on troubleshooting for consumer electronics, hardware, software, and networks.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal abilities; explain tech clearly.
• Willingness to learn and adapt in a retail tech environment.
• Able to work independently and in a team; weekend shifts possible.

Responsabilidades

• Provide frontline technical support and troubleshooting for consumer electronics and related software.
• Diagnose and resolve hardware and software issues for in-store customers.
• Assist customers with product setup, configuration, and initial use.
• Educate customers on product features, benefits, and best practices.
• Escalate complex issues to higher-level support or manufacturers as needed.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Stay up-to-date with technology trends, product releases, and advancements.
• Support in-store demonstrations and assist sales staff with tech queries.
• Ensure high customer satisfaction with clear, concise, timely technical assistance in Upington.

Conhecimentos

Customer-focused

Problem solving

Communication

Teamwork

Formação académica

High school diploma or equivalent

Diploma or degree in a technology-related field

Ferramentas

Windows OS

macOS

iOS

Android

Networking basics

CompTIA A+ certification

Descrição da oferta de emprego

About the Role

Our client, a leading retailer of consumer technology and electronics, is seeking a skilled and customer-focused Technical Retail Support Specialist for their prominent store in Upington, Northern Cape . This role is crucial for providing expert technical assistance to customers regarding product functionality, troubleshooting, and setup. You will be the go-to person for customers experiencing issues with their electronic devices, software, or accessories, ensuring they receive prompt and effective solutions. The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and a passion for technology combined with a commitment to outstanding customer service. This is a fantastic opportunity to leverage your technical expertise in a supportive retail environment in Upington .

Key Responsibilities

• Provide frontline technical support and troubleshooting for a wide range of consumer electronics and related software.


• Diagnose and resolve hardware and software issues for customers in-store.


• Assist customers with product setup, configuration, and initial use.


• Educate customers on product features, benefits, and best practices for usage.


• Escalate complex technical issues to higher-level support or manufacturers as needed.


• Maintain accurate records of customer interactions, technical issues, and resolutions.


• Stay up-to-date with the latest technology trends, product releases, and technical advancements.


• Support in-store demonstrations and assist sales staff with technical queries.


• Ensure a high level of customer satisfaction by providing clear, concise, and timely technical assistance in Upington.


• Contribute to the overall positive customer experience within the technology department.

Requirements

• Proven experience in technical support, IT helpdesk, or a similar customer-facing technical role.


• Strong knowledge of various operating systems (Windows, macOS, iOS, Android) and common software applications.


• Hands‑on experience with troubleshooting hardware, software, and network issues for consumer electronics (e.g., PCs, laptops, smartphones, smart home devices).


• Excellent analytical and problem‑solving skills.


• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non‑technical users.


• A passion for technology and a desire to continuously learn.


• Ability to work effectively both independently and as part of a team.


• Flexibility to work shifts, including weekends, as required by store operations in Upington, Northern Cape.


• Relevant IT certifications (e.g., CompTIA A+) are highly advantageous.


• High school diploma or equivalent; a diploma or degree in a technology‑related field is a plus.

Benefits

• Competitive salary package with performance‑related bonuses.


• Opportunities for advanced technical training and certifications.


• Significant employee discounts on a wide array of technology products.


• A dynamic environment for tech enthusiasts.


• Be at the forefront of technology support in Upington, Northern Cape.


• Supportive team and management structure.


• Contribution towards a provident fund.


• Paid annual leave.