Remote Client Support Specialist

Placements24; Riverton (UT); Remoto; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance bonuses

Health, dental, vision insurance

Flexible remote schedule

Paid time off

Company equipment provided

Supportive remote team culture

Descrizione del lavoro

Placements24 is seeking a dedicated Remote Client Support Specialist to join its fully remote team. You will handle client inquiries via phone, email, and chat, troubleshoot issues, and maintain accurate CRM records to ensure timely resolutions.

The ideal candidate thrives in a home-based setting, communicates clearly, and excels at prioritizing tasks to meet SLAs. A reliable internet connection, self-motivation, and strong problem-solving skills are essential to deliver exceptional remote

Competenze

• Proven experience in a client support, customer service, or helpdesk role.
• Excellent communicator with strong problem-solving skills.
• Proficient in CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote environment.
• Reliable internet connection and home office setup.

Mansioni

• Deliver client support via phone, email, and chat.
• Troubleshoot product usage, technical, and service inquiries.
• Maintain records in the CRM system.
• Identify client needs and provide product adoption solutions.
• Collaborate with internal teams to resolve complex issues.
• Ensure timely follow-up and resolution per SLAs.

Conoscenze

Client support experience

CRM software proficiency

Remote work

Time management

Strumenti

CRM software

Ticketing systems

Descrizione del lavoro

About the Role

Our client is seeking an adept and dedicated Remote Client Support Specialist to join their fully remote support team. This position is critical for providing outstanding assistance to clients, resolving their technical and service-related inquiries effectively and efficiently. You will serve as a key liaison, ensuring clients receive timely and accurate support, thereby fostering strong relationships and maximizing client satisfaction. The ideal candidate is self-motivated, possesses excellent problem-solving skills, and thrives in an independent, home-based work environment, contributing significantly to the company's commitment to exceptional remote client care and operational excellence, regardless of location, with an operational base originating from the Upington region.

Key Responsibilities

• Deliver exceptional client support via multiple channels including phone, email, and chat.
• Troubleshoot and resolve client issues related to product usage, technical problems, and service inquiries.
• Maintain accurate and comprehensive records of client interactions and resolutions in the CRM system.
• Proactively identify client needs and provide solutions to enhance their experience and product adoption.
• Collaborate with internal teams to address complex client issues and implement process improvements.
• Ensure timely follow-up and resolution of all client requests according to service level agreements.

Requirements

• Proven experience in a client support, customer service, or helpdesk role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage time effectively and prioritize tasks in a remote work setting.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Must possess a reliable internet connection and a dedicated home office setup conducive to remote work.

Benefits

• Highly competitive annual salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible remote work schedule and opportunities for professional development.
• Generous paid time off and company-provided equipment.
• A supportive and inclusive remote team culture focused on growth and collaboration.