Remote Technical Support Specialist

Placements24; Queenstown (MD); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Health insurance and retirement

Training and certifications

Exposure to a wide range of tech

Job summary

Placements24 is seeking a highly skilled Remote Technical Support Specialist to join a distributed team. The role supports users across South Africa from Queenstown, requiring expert troubleshooting, strong problem-solving, and commitment to service excellence.

Responsibilities include diagnosing hardware, software, and network issues, maintaining IT systems, and developing knowledge base articles. A suitable candidate will have remote-work experience, certifications, and strong collaboration

Qualifications

• 5+ years in technical support or IT specialist roles.
• Strong knowledge of Windows Server and Linux.
• Experience with Azure or AWS is advantageous.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong remote work communication and collaboration.
• Relevant certifications (MCSE, CCNA, CompTIA Server+) desired.
• Bachelor's degree in CS/IT or equivalent practical experience.
• Ability to work independently in a remote setting.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex problems via remote access tools and channels.
• Manage and maintain IT systems, including servers, networks, and applications.
• Escalate unresolved issues to senior engineers or specialized teams with detailed analysis.
• Develop and maintain documentation for technical solutions and procedures.
• Create and update knowledge base articles to assist end-users and support staff.
• Proactively monitor system performance and identify potential issues.
• Collaborate with other IT departments to implement and manage IT infrastructure projects.
• Ensure compliance with IT security policies and procedures.

Skills

Technical support

Windows Server

Linux

Networking

Cloud platforms

Remote troubleshooting

Communication

Ticketing systems

Certifications

Education

Bachelor's degree in Computer Science or IT

Tools

Azure

AWS

Remote access tools

virtualization technologies

Job description

About the Role

Our client is seeking a highly skilled and motivated Remote Technical Support Specialist to join their distributed team, supporting users across various locations including Queenstown, Eastern Cape, ZA. This is a fully remote position, providing the opportunity to work from anywhere within South Africa. You will be responsible for providing advanced technical assistance, troubleshooting complex issues, and ensuring the seamless operation of our client's IT systems. The ideal candidate has a proven track record in technical support, excellent problem-solving abilities, and a strong commitment to delivering outstanding service. This role is critical for maintaining user productivity and ensuring the integrity of our client's technology infrastructure.

Key Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Diagnose and resolve complex technical problems reported by users via remote access tools and communication channels.
• Manage and maintain IT systems, including servers, networks, and applications.
• Escalate unresolved issues to senior engineers or specialized teams with detailed analysis.
• Develop and maintain comprehensive documentation for technical solutions and procedures.
• Create and update knowledge base articles to assist end-users and support staff.
• Proactively monitor system performance and identify potential issues.
• Collaborate with other IT departments to implement and manage IT infrastructure projects.
• Ensure compliance with IT security policies and procedures.

Requirements

• Minimum of 5 years of experience in a technical support or IT specialist role.
• In-depth knowledge of operating systems (Windows Server, Linux), networking protocols, and virtualization technologies.
• Experience with cloud platforms (e.g., Azure, AWS) is a strong advantage.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team.
• Proficiency with remote support tools and ticketing systems.
• Relevant industry certifications (e.g., MCSE, CCNA, CompTIA Server+) are highly desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Fully remote working arrangement, offering significant flexibility.
• Competitive salary and performance-based incentives.
• Comprehensive health insurance and retirement benefits.
• Opportunities for advanced training and professional certifications.
• Exposure to a wide range of technologies and challenging projects.
• Be an integral part of a forward-thinking company supporting Queenstown, Eastern Cape, ZA and beyond.