Technical Helpdesk Specialist - Mining Operations

Placements24; Riverton (UT); Presencial; USD 11 000 - 15 000; Tempo integral

Resumo da oferta

Placements24 is seeking a diligent Technical Helpdesk Specialist to join our on-site IT support team in Upington, Northern Cape. You will troubleshoot hardware, software, and network issues, perform routine system maintenance, and assist site users with daily IT needs to ensure smooth operations at mining facilities.

The ideal candidate brings strong technical skills, excellent problem-solving abilities, and a proactive approach to IT support in a demanding industrial environment, with full-time

Qualificações

• Experience in IT support, preferably in industrial environments.
• Strong problem-solving and communication skills.
• Willingness to work on-site at Upington facility.

Responsabilidades

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly, escalating complex issues when needed.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with day-to-day IT needs.

Conhecimentos

Technical support

Hardware troubleshooting

Software troubleshooting

Networking

Customer service

Ferramentas

Printer maintenance

Scanner maintenance

Descrição da oferta de emprego

About the Role

Our client, a major player in the mining sector, is seeking a diligent and technically adept Technical Helpdesk Specialist to join their essential support team in Upington, Northern Cape. This role is crucial for providing timely and effective technical assistance to our on-site personnel, ensuring the smooth operation of IT systems and equipment across our mining facilities. You will be responsible for troubleshooting hardware, software, and network issues, performing system maintenance, and supporting users with their day-to-day IT needs. The ideal candidate possesses strong technical skills, excellent problem-solving abilities, and a proactive approach to IT support, especially in a demanding industrial environment. Join our team in Upington and contribute to the vital infrastructure that supports our mining operations. This role requires your full-time presence at our facility.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems promptly, escalating complex issues to senior IT staff when necessary.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with