Client Support Specialist - Upington

Placements24; Riverton (UT); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Competitive salary with incentives

Health, dental and vision insurance

Ongoing training in client support

Collaborative virtual team

Job summary

Placements24 is seeking a dedicated Client Support Specialist to join our remote team, helping clients with inquiries across phone, email, and chat. You will troubleshoot issues, provide guidance on accounts, products and services, and ensure timely, accurate responses to boost client satisfaction.

This role offers a flexible remote schedule, competitive compensation with incentives, and opportunities for ongoing training in customer support.

Qualifications

• Experience in a client support, customer service, or helpdesk role.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with CRM software and support ticketing systems.
• Strong organizational skills and the ability to manage multiple client cases simultaneously.

Responsibilities

• Manage and resolve client inquiries and support requests across phone, email, and chat.
• Provide detailed information and assistance regarding client accounts, products, and services.
• Troubleshoot and resolve technical or service-related issues, escalating when necessary.
• Maintain accurate and up-to-date records of all client interactions in the CRM system.
• Gather client feedback to identify areas for service enhancement and product development.

Skills

Communication

Interpersonal skills

Active listening

CRM software

Ticketing systems

Organization

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is actively seeking a dedicated and customer-centric Client Support Specialist to join their remote team, serving clients across various regions, including those in Upington . This role is fundamental to ensuring our clients receive timely, accurate, and effective support. You will act as a key point of contact, resolving inquiries, troubleshooting issues, and providing guidance to enhance client satisfaction and retention. This opportunity is perfect for an individual who thrives in a dynamic, remote work environment and possesses a strong commitment to delivering outstanding service, contributing to a company that values client success and continuous improvement.

Key Responsibilities

• Manage and resolve client inquiries and support requests across phone, email, and chat.
• Provide detailed information and assistance regarding client accounts, products, and services.
• Troubleshoot and resolve technical or service-related issues, escalating when necessary.
• Maintain accurate and up-to-date records of all client interactions in the CRM system .
• Gather client feedback to identify areas for service enhancement and product development.

Requirements

• Previous experience in a client support, customer service, or helpdesk role.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency with CRM software and support ticketing systems.
• Strong organizational skills and the ability to manage multiple client cases simultaneously.
• A proactive approach to problem-solving and a commitment to client satisfaction.

Benefits

• Competitive salary with performance-based incentives.
• Flexible remote work arrangement.
• Comprehensive health, dental, and vision insurance.
• Opportunities for ongoing training and professional development in client support.
• A collaborative and supportive virtual team environment, fostering professional growth.