Technical Helpdesk Support Technician

Placements24; Queenstown (MD); Presencial; USD 11.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

On-the-job training

Supportive team in Queenstown

Descripción de la vacante

Placements24 is seeking a skilled Technical Helpdesk Support Technician for on-site work in Queenstown, Eastern Cape. You will provide first-line technical support for hardware, software, and network issues, respond to helpdesk tickets promptly, and assist with installations and training.

The role emphasizes customer-focused service and collaboration within a supportive IT team. The ideal candidate has at least 2 years of technical support experience, strong Windows OS skills, and basic

Formación

• Minimum 2 years of experience in a technical support or helpdesk role.
• Proficiency in supporting Windows operating systems.
• Experience with common office productivity software (Microsoft Office Suite).
• Basic understanding of computer hardware, networking, and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.

Responsabilidades

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Respond to user helpdesk tickets and requests in a timely manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist users with software installations, updates, and troubleshooting.
• Perform basic network troubleshooting and connectivity checks.
• Document technical procedures and solutions in a knowledge base.
• Escalate complex technical issues to senior IT staff when necessary.
• Ensure all IT equipment is maintained and functional.
• Provide basic training to users on IT systems and applications.
• Adhere to IT security policies and procedures.

Conocimientos

Windows OS

Helpdesk support

Troubleshooting

Customer service

Networking basics

Educación

High school diploma

CompTIA A+ certification

Descripción del empleo

About the Role

Our client requires a skilled and reliable Technical Helpdesk Support Technician for their operations in Queenstown, Eastern Cape. This role is essential for providing first-line technical support to users, ensuring the smooth functioning of IT systems and resolving immediate technical issues. The ideal candidate will have a strong foundation in IT support, excellent troubleshooting skills, and a customer-focused attitude. You will be responsible for diagnosing and resolving a range of hardware, software, and network problems. This is an on-site position, fostering direct collaboration and quick response times within the Queenstown office. We are seeking an individual who is adept at identifying technical challenges and implementing effective solutions efficiently. This role offers a great opportunity to contribute to a stable organization and gain valuable experience in a supportive IT environment. Your expertise will directly impact the productivity and operational efficiency of our client's team.

Key Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Respond to user helpdesk tickets and requests in a timely manner.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist users with software installations, updates, and troubleshooting.
• Perform basic network troubleshooting and connectivity checks.
• Document technical procedures and solutions in a knowledge base.
• Escalate complex technical issues to senior IT staff when necessary.
• Ensure all IT equipment is maintained and functional.
• Provide basic training to users on IT systems and applications.
• Adhere to IT security policies and procedures.

Requirements

• Minimum of 2 years of experience in a technical support or helpdesk role.
• Proficiency in supporting Windows operating systems.
• Experience with common office productivity software (Microsoft Office Suite).
• Basic understanding of computer hardware, networking, and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Relevant IT certifications (e.g., CompTIA A+) are an advantage.
• High school diploma or equivalent; further technical training is a plus.
• Must be able to work on-site in Queenstown, Eastern Cape.

Benefits

• Competitive salary package commensurate with experience.
• Stable, full-time employment opportunity.
• On-the-job training and skill development.
• Work within a supportive team in Queenstown.
• Contribute to the smooth running of essential IT operations.
• Standard South African leave and benefits.
• Opportunity to gain experience in diverse IT environments.
• Regular performance reviews.
• Access to company-provided tools and resources.
• Be part of a valued team contributing to organizational success.