Technical Support Apprentice

Placements24; Riverton (UT); Presencial; USD 7300 - 11 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive training

Mentorship from IT professionals

Certification support

Career advancement

Supportive team environment

Resumo da oferta

Placements24 is seeking a diligent Technical Support Apprentice for its Upington, Northern Cape office. You will provide first-line help to users, troubleshoot hardware, software, and network issues, and gain hands-on experience with ticketing systems under experienced mentors.

This role emphasizes customer service, clear communication, and a proactive attitude to learn and resolve technical challenges in a busy IT environment.

Qualificações

• A qualification or strong interest in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows/Linux), and common software applications.
• Familiarity with networking concepts is a plus.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a patient attitude.

Responsabilidades

• Provide first-line technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts and permissions.
• Document technical issues and resolutions in a ticketing system.
• Escalate complex issues to higher-level support technicians when necessary.
• Assist with the setup of new workstations and office equipment.
• Provide basic training to users on software and hardware usage.
• Follow standard operating procedures for technical support.
• Contribute to the creation and maintenance of a knowledge base.

Conhecimentos

Customer service

Communication

Problem-solving

Teamwork

Formação académica

IT/CS related qualification

Ferramentas

Ticketing system

Diagnostics tools

Office software

Descrição da oferta de emprego

About the Role

Our client, a prominent IT services company serving businesses across various sectors, is actively seeking a diligent and customer-focused Technical Support Apprentice for their operations in Upington, Northern Cape . This is an outstanding opportunity for individuals passionate about technology and helping others to build a career in IT support. The apprentice will be trained to provide first-level technical assistance to users, troubleshooting hardware, software, and network issues. You will gain hands-on experience with ticketing systems, diagnostic tools, and problem-solving techniques under the guidance of experienced support technicians. We are looking for a candidate with excellent communication skills, a patient demeanor, and a strong desire to learn and resolve technical challenges. The ideal candidate possesses good analytical skills and a commitment to delivering exceptional customer service. This role is based in our Upington, Northern Cape office and requires full-time presence.

Key Responsibilities

• Provide first-line technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Manage user accounts and permissions.
• Document technical issues and resolutions in a ticketing system.
• Escalate complex issues to higher-level support technicians when necessary.
• Assist with the setup of new workstations and office equipment.
• Provide basic training to users on software and hardware usage.
• Follow standard operating procedures for technical support.
• Contribute to the creation and maintenance of a knowledge base.

Requirements

• A qualification or strong interest in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows/Linux), and common software applications.
• Familiarity with networking concepts is a plus.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a patient attitude.
• Good problem-solving and troubleshooting abilities.
• Ability to work effectively both independently and as part of a team in Upington, Northern Cape .
• Detail-oriented with accurate record-keeping.
• A willingness to learn and adapt to new technologies.
• A reliable and punctual individual.

Benefits

• Comprehensive training and hands-on experience in technical support.
• Mentorship from experienced IT support professionals.
• Exposure to a wide range of IT issues and solutions.
• Opportunity to develop valuable technical and customer service skills.
• Potential for career advancement within the IT support field.
• A supportive and collaborative work environment.
• Allowance towards relevant IT certifications.