Helpdesk Support Analyst - Welkom

Placements24; Willows (CA); Presencial; USD 11.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Medical aid coverage

Pension plan

Professional development support

Annual leave

Employee wellness programs

Descripción de la vacante

Placements24 is seeking a diligent Helpdesk Support Analyst to join our client’s operations in Welkom, Free State. You will provide first-line technical support to internal staff, troubleshoot hardware, software, and network issues, and help maintain system stability.

The role requires strong problem-solving, clear communication, and knowledge of Windows, Office, Active Directory, TCP/IP, DNS, DHCP, and basic networking. Remote support tools are a plus.

Formación

• Proven experience as a Helpdesk Support Analyst or similar IT support role.
• Strong knowledge of Windows OS, Microsoft Office, and common business applications.
• Experience with Active Directory management, user accounts, and group policy.
• Familiarity with networking basics: TCP/IP, DNS, DHCP, VPN.
• Excellent troubleshooting and problem-solving skills with a methodical approach.
• Good communication and interpersonal skills; able to explain technical issues clearly.
• Ability to work independently and in a team.
• IT certifications (e.g., CompTIA A+, Network+, MS certifications) are a plus.
• Experience with remote support tools is advantageous.
• High school diploma required; IT degree preferred.

Responsabilidades

• Provide first-level technical support for desktop hardware, software, and connectivity issues.
• Respond to user requests via ticketing system, phone, and email promptly.
• Install, configure, and maintain hardware, software, OS, and peripherals.
• Diagnose and resolve hardware/software issues; perform repairs as needed.
• Manage user accounts, permissions, and access in Active Directory.
• Assist with network troubleshooting including TCP/IP, DNS, DHCP.
• Escalate unresolved issues to senior staff or vendors with proper documentation.
• Create and maintain IT documentation and knowledge base articles.
• Perform regular system backups and ensure data integrity.
• Support rollout of new hardware and software deployments.
• Provide basic end-user training on IT systems and best practices.

Conocimientos

Windows OS

MS Office

Active Directory

Networking basics

Troubleshooting

Communications

Teamwork

IT certifications

Educación

High school diploma

IT-related degree preferred

Herramientas

Active Directory

Remote support tools

Descripción del empleo

About the Role

Our client, a growing financial services institution, is seeking a diligent and technically adept Helpdesk Support Analyst to join their operations in Welkom, Free State . This is a critical role responsible for providing first-line technical support to internal employees, ensuring the smooth functioning of all IT systems and services. You will be the go-to person for troubleshooting hardware, software, and network issues, maintaining system stability, and delivering a high level of IT support. If you possess strong problem-solving skills and a passion for technology, this is an excellent opportunity to advance your career in a stable and reputable organization.

Key Responsibilities

• Provide first-level technical support and troubleshooting for desktop hardware, software applications, and network connectivity issues.
• Respond to user support requests via ticketing system, phone, and email in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, operating systems, and peripherals.
• Diagnose and resolve technical hardware and software issues; perform repairs as needed.
• Manage user accounts, permissions, and access rights within the Active Directory environment.
• Assist with network troubleshooting, including TCP/IP, DNS, and DHCP issues.
• Escalate unresolved issues to senior IT staff or relevant vendors, ensuring proper documentation.
• Create and maintain IT documentation, including user guides, support procedures, and knowledge base articles.
• Perform regular system backups and ensure data integrity.
• Support the rollout of new hardware and software deployments.
• Provide basic training and guidance to end-users on IT systems and best practices.

Requirements

• Proven experience as a Helpdesk Support Analyst or in a similar IT support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with Active Directory management, user account creation, and group policy.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and problem-solving skills with a methodical approach.
• Good communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Experience with remote support tools is advantageous.
• High school diploma or equivalent required; a degree in Information Technology or a related field is preferred.

Benefits

• Our client offers a competitive salary commensurate with experience, along with performance-based bonuses.
• Employees receive comprehensive medical aid coverage and contribute to a robust pension fund.
• Significant opportunities for professional development and training are available, including support for certifications.
• You will work in a professional and stable environment with opportunities for career progression.
• Additional benefits include annual leave and access to employee wellness programs.